Returns + Privacy Policies

What is your return policy on original paintings?

What’s important is to me is that my collectors are completely satisfied with their purchase of my original artworks. From the time you recieve the painting, you have 7 days to determine if you are satisfied with the piece and how it works in your space. This grace period let’s the buyer decide to keep the art or return the artwork in its original condition for a refund.

Please do NOT ship the artwork before contacting the artist!
If you do not notify the artist, or gallery, of your intent to return the work within 7 days of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund.

If I decide not to keep the original artwork, how long do I have to return it?

As stated above, you have 7 days to make sure the artwork is a good fit for your space, then after confirming the return, the buyer will have 3 days to ship back to the artist (or gallery, if applicable), at the buyers expense.

What if the artwork arrives damaged?

Within 7 days of recieving the artwork, if it has been damaged during shipping, please take photos of the damaged packaging and artwork (save all of the original packaging!) and contact the artist at kaelivf@kaelivanfossen.com to discuss next steps.

What if I would like to exchange a print, or original artwork?

I take exchanges on a case-by-case basis, and it is my belief that any situation can be negotiated to the satisfaction of everyone. Unfortunately, many original paintings are one-of-a-kind and cannot be exchanged for another, however, if you purchased an artwork that wasn’t quite the right fit, and would like to exchange for a different artwork, or commission a new one, the buyer accepts all fees incurred for return shipping in its original and undamaged condition, and once the return is recieved by the artist, the exchanged artwork agreed upon will be shipped out.

Return Policy:

What is your return policy on personalized, or custom, prints or original artwork?

Any works that have been personalized and/or custom created for the buyer are final sales. That said, if any work has been damaged during delivery, please contact the artist (or gallery) to discuss if anything can be worked out.

What is your return policy on digital downloads?

All artworks that were purchased as digital downloads are final sales.

What is your return policy on artwork prints?

The policy is the same as my original paintings, it’s important is to me that my collectors are completely satisfied with their purchase of my original artworks, painted, or printed. From the time you recieve the print, you have 7 days to determine if you are satisfied with the piece and how it works in your space. This grace period let’s the buyer decide to keep the art or return the artwork in its original condition for a refund.

What is your return policy on physical products/merchandise?

Since some of my products and merchandise come from various vendors, their policies can vary. If you have any issues with a product or merchandise you recieved, please do not delay to contact me, and we can both contact the vendor to get your order right.

here is the return policy for Printful: https://www.printful.com/policies/returns

If you have any questions regarding any of our policies, please: Contact me!

I value all of my collectors and customers privacy, the same as I would want my own information to be kept confidential and protected. For that reason, I do not share customer information with third parties.

Use of credit card information

To protect your privacy, credit card information is not stored in our website. You will be required to provide credit card information each time you make a purchase. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you give us consent to collect the information and use it for that specific reason only.

Customer contact information

Any personal information you provide for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. It is solely used for that purpose alone, no personal information is ever given to a third party.

Tracking analytics

Statistical website tracking is recorded to help us understand how our site is utilized by customers. This information is used to improve the functionality of our site and to understand customer behavior with our products and content. Individual customer tracking is not disclosed in this process, and all information tracked is entirely anonymous.

Cookies in use on this site

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites, which help us with performance and provide the best experience.